Published papers
Conference proceeding2026
Chaput, A., Clark, A., Bullock, T., & James, T. L.
AMCIS 2026 TREOs, 163
Abstract
AI systems increasingly classify people on personal attributes such as personality, looks, and qualifications. Drawing on expectation-confirmation theory, this study tests how confirmatory feedback from an appearance-classification algorithm shapes its perceived usefulness and, directly and through satisfaction and trust, purchase intentions. Findings are preliminary.
Conference proceeding2025
Clark, A., James, T. L., Vance, A., & Lowry, P. B.
AMCIS 2025 TREOs, 202
Abstract
Forms, checklists, and rushed verbal interactions often fail to accommodate the complexity of patients’ lived experiences. This study examines how patients perceive conversational agents during intake, what shapes their sense of being heard, validated, or dismissed, and how they weigh AI-led against human-led intake — extending IS research on anthropomorphism to emergent, naturalistic communication in a high-stakes setting.
Conference proceeding2024
The “Why” Behind the Lie: Towards a Better Understanding of Health Information Disclosure in the Patient-Provider Interaction
Clark, A., & Keith, M.
Proceedings of the Hawaii International Conference on System Sciences (HICSS)
Conference proceeding2023
Exploring Privacy Attitudes and Accurate Information Disclosure in Healthcare Contexts
Clark, A., Keith, M., & Masters, T.
Proceedings of the International Conference on Information Systems (ICIS)
Conference proceeding2022Best Paper in Track
What Makes Health Data Privacy Calculus Unique? Separating Probability from Impact
Keith, M., Clark, A., Masters, T., & Wigington, C.
Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS-55)
Working papers and dissertation research
Dissertation research
Nobody Cares How Much You Know Until They Know How Much You Care: A Stereotype Content Model Investigation into Adapting AI Intake Assistants to Improve Patient Comfort
Clark, A. P., James, T. L., Vance, A., & Lowry, P. B.
Dissertation Paper 1 · Job-market paper · To be submitted fall 2026
Dissertation research
Bearing Witness to the World’s Traumas: Examining the Role of Conversational AI in Processing Social-Affective Responses to Traumatic Experiences
Clark, A. P., James, T. L., & Vance, A.
Dissertation Paper 2 · To be submitted spring 2027
Dissertation research
Neurodiverse Job Crafting with AI: A Jobs Demands-Resources Model of AI Use as a Personal Resource to Diminish Neurodiverse Employees’ Burnout
Clark, A. P., James, T. L., & Vance, A.
Dissertation Paper 3 · To be submitted spring 2027
Working paper
Defensive Abstraction: How Healthcare Privacy Differs from Consumer Privacy
Keith, M., Twyman, N., Clark, A. P., & Masters, T.
Manuscript in preparation
Working paper
Self-Verification with Judgy AI: Cognitive and Affective Reactions to Judgmental Algorithmic Feedback on Personal Characteristics
Clark, A. P., James, T. L., Chaput, A. C., & Bullock, T.
Commonwealth Cyber Initiative-funded research program · To be submitted fall 2026
Working paper
When Judgy AI is Perceived as a Threat to One’s Self-Worth: A Psychological Reactance Theory Perspective on Responses to AI Feedback
Chaput, A. C., James, T. L., Clark, A. P., & Bullock, T.
Commonwealth Cyber Initiative-funded research program · To be submitted spring 2027
Working paper
The Buffering Influence of Self-Compassion in the Face of Judgmental Algorithmic Feedback
Bullock, T., James, T. L., Clark, A. P., & Chaput, A. C.
Commonwealth Cyber Initiative-funded research program · To be submitted fall 2026